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Proactive Maintenance & Dedicated SLA

Maintenance & 24/7 SLA Services

Round-the-Clock Monitoring, Security Patches & Guaranteed SLA Times

Ensure your website and cloud applications remain secure, fast, and online 24/7/365. TIHOR provides dedicated SLA ticket queues, proactive malware scans, and uptime guarantees.

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Architecture & Engineering

Proactive Security Patching & Dedicated On-Call Engineers

Never worry about unexpected server crashes or hacked plugins. Our team monitors server health around the clock and responds toP1 critical incidents within 1 hour.

Guaranteed 1-Hour Response SLA for P1 Critical Server Outages
Proactive Weekly Core/Plugin Updates & Daily Encrypted Offsite Backups
Real-Time Firewall Security, DDoS Mitigation & Uptime Audits
Methodology

Maintenance Process

A structured 7-step lifecycle for ongoing system care and incident response.

01

Technical Audit

Auditing site code, plugins, dependencies, server logs, security vulnerabilities, and active integrations.

02

Maintenance Plan

Defining covered systems, backup schedules, support hours, SLA response targets, and escalation contacts.

03

Monitoring Setup

Configuring uptime monitors, error log alerts, SSL expiry notifications, and server resource telemetry.

04

Incident Management

Classifying reported issues according toSLA priority levels (P1 toP4) for immediate triage.

05

Investigation & Fix

Diagnosing root causes, applying code or configuration fixes on staging, and deploying production patches.

06

QA & Verification

Testing fixed functionality across browsers and mobile screens toconfirm zeroregressions.

07

Reporting & Review

Providing monthly maintenance logs, incident root-cause reports, and ongoing security summaries.

Support Plans

Maintenance & Support Tiered Plans

Basic Maintenance

For small business websites requiring routine updates.

  • Routine core & plugin updates
  • Monthly database backup checks
  • Broken link & form testing
  • Security patch applications
  • Standard email technical support

Business Maintenance

For active business websites & web apps needing proactive care.

  • Everything in Basic Plan
  • 24/7 Uptime & API monitoring
  • Staging environment update testing
  • Performance optimization reviews
  • Priority technical ticket support

Advanced 24/7 SLA

For mission-critical digital products requiring dedicated SLA targets.

  • Everything in Business Plan
  • P1 Incident response target (< 1 Hour)
  • Dedicated escalation manager
  • Cloud infrastructure & server support
  • Monthly security & incident reports

Maintenance Coverage Across All Tihor Services

Website Maintenance Software Maintenance Mobile App Support API & Microservices Support Cloud Infrastructure Support Plugin Maintenance Extension Maintenance UI/UX Updates
FAQ

Frequently Asked Questions

What does website maintenance include? +
Website maintenance includes CMS updates, security patches, plugin/theme updates, backup verification, broken link repairs, performance monitoring, form testing, and technical support.
Doyou provide WordPress maintenance? +
Yes. We handle WordPress core updates, plugin/theme updates, security scans, database optimization, staging testing, and technical troubleshooting.
What does 24/7 SLA support mean? +
An SLA (Service Level Agreement) contractually defines support availability, priority escalation channels, communication standards, and targeted incident response times.
Does 24/7 support mean 24/7 human monitoring? +
SLA coverage specifies whether monitoring combines automated server telemetry with on-call engineer incident response for Critical (P1) outages.
Doyou guarantee a fix within the SLA response time? +
No. SLA targets specify response and investigation initiation times. Resolution depends on incident cause, technical complexity, third-party vendor dependencies, and system access.
Can you maintain custom-coded websites? +
Yes. We maintain custom web applications, React/Node codebases, databases, API connections, server environments, and cloud deployments.
Can you provide emergency support? +
Yes. Emergency incident support is included in SLA maintenance plans for qualifying Priority 1 critical production outages.
Doyou provide cloud infrastructure maintenance? +
Yes. Cloud maintenance includes server monitoring, AWS/GCP resource tuning, security patches, database backups, and deployment support.
Can you maintain APIs and microservices? +
Yes. We maintain REST/GraphQL API endpoints, microservice dependencies, authentication security, database connections, and documentation updates.
How much does website maintenance cost? +
Pricing depends on technology stack complexity, number of systems covered, maintenance frequency, monitoring depth, and contracted SLA response targets.

Keep Your Digital Products Running With Tihor

Launching your website or application is only the beginning. Keep your technology maintained, monitored, secure, and ready for your next stage of growth.

Get a Maintenance & SLA Plan →